We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and packaged properly to prevent damage. You will be responsible and charged if any damages occur during shipping. You’ll also need the receipt or proof of purchase. All return products must be shipped back using a shipping service that offers a tracking option. Your return cannot show any signs of wear or use or no refund will be provided whatsoever.

You agree to pay a 25% restocking fee for all returned items.

To start a return, you can contact us at contact@support.lovelytechco.com

Items sent back to us without first requesting a return will not be accepted.  A refund will be provided after we have received your product(s), and have inspected to determine whether or not any such product(s) are damaged or show any signs of wear or use.

All approved returns/refunds will be processed automatically to your original method of payment. We will not change the method of refund, no exceptions. We do not have any control over the refund processing time by your credit card provider or bank. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our PCs are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 14 days to address any quality issues. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph and/or video demonstrating the quality issue of the PC or the damaged area of the PC, along with your order number. The most optimal pictures are on a flat surface, with the error clearly displayed.

Please email us with these details at contact@support.lovelytechco.com

Refunds Policies

PC Orders Refund Policy

Items sent back to us without first requesting a return will not be accepted.  A refund will be provided after we have received your product(s), and have inspected to determine whether or not any such product(s) are damaged or show any signs of wear or use. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

All approved returns/refunds will be processed automatically to your original method of payment. We will not change the method of refund, no exceptions. We do not have any control over the refund processing time by your credit card provider or bank, but here is an estimated expected time: 

PayPal: Any refunds processed will show back up in your PayPal account balance within 7-10 business days after return approval.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days after return approval, depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.